McLeod Software will observe the guidelines provided by the Gaylord National Hotel and Convention Center, as well as provide masks for each attendee, hand sanitizer, and observe social distancing throughout the duration of the conference.

Gaylord National Hotel Efforts to Keep You Healthy

Guest Rooms

  • New Cleaning Technologies: Enhanced technologies, including electrostatic sprayers and the highest classification of disinfectants recommended by the Centers for Disease Control and Prevention and World Health Organization are used to sanitize surfaces throughout our hotels.
  • Each room receives a “Marriott Commitment to Clean” amenity bag containing hand sanitizer, disinfectant wipes, and a COVID-19 awareness card. Any additional amenity requests are left outside the guest room in a sealed container.
  • Electrostatic sprayers are used to disinfect each room.
  • Non-essential amenities, like non-disposable glass wear, are removed from the room.
  • Increased frequency of filter replacements and HVAC system cleanings to filter out air contaminants and maximize fresh air exchange.
  • All surfaces are thoroughly cleaned with hospital-grade disinfectants.
  • “Upon request only” housekeeping service and Make A Green Choice, a Marriott Bonvoy program that gives guests the option to earn points or plant a tree if they forgo housekeeping services, is being implemented.
  • No Gaylord employees are permitted into the guest’s room while a guest is present unless for emergency reasons. Masks and gloves are made available to all Gaylord employees.

Conference Center

  • Seating capacities and floor plans are reviewed on an event-by event basis at this time. This ensures compliance with physical distancing recommendations from the state and CDC, as well as local fire department regulations. As an example, new guidelines seat no more than 1 person per 6’ table in breakout rooms.
  • Large rooms have floor clings to create flows within the rows (i.e. one-way aisles) to reduce interactions.
  • Educational signage through the meeting space, as well as signage for lines for the breaks, meals, bathrooms, etc.
  • Use of electrostatic disinfecting sprayers are used to disinfect areas in the convention center including meeting rooms, exhibit halls, and public spaces.
  • Convention public space attendants are dedicated to regular cycles of guest touch point sanitization.
  • High-touch points such as conference room doors, light switches and other equipment are sanitized after each group’s use.
  • Electrostatic disinfecting sprayers are used for deep sanitization of all meeting room hard surfaces and chairs overnight; completed before the start of the next day’s sessions.
  • Meeting sets on tables will be removed.
  • Water carafes and water pitchers are not placed on meeting tables or water stations.
  • Signage posted outside of meeting and event rooms to remind guests of appropriate physical distancing guidelines.
  • Hand sanitizer stations are placed throughout the meeting spaces, convention center, breakout spaces and corridors.
  • FAQs are available online to give attendees information about health & safety protocols.


  • Seating capacities and floor plans are reviewed on an event-by event basis at this time. This ensures compliance with physical distancing recommendations from the state and CDC, as well as local fire department regulations. As an example, new guidelines seat no more than six people at a 72-inch round banquet table versus the 10 in previous guidelines.
  • All shared equipment and meeting amenities are sanitized before and after each use or will be single use if not able to be sanitized.
  • All linen, including underlays, are replaced after each use.
  • Buffets and coffee break stations are attended and served by an attendant to eliminate guest contact on serving utensils.
  • Prepackaged food on coffee breaks and individually packaged beverages (no pitchers or carafes) are served.
  • Sneeze guards for food service lines are installed.
  • Disposable cups and glasses are used for all breaks.
  • Flatware are provided as a roll-up.
  • No butler passed food and beverages.
  • Preset food and drinks are restricted.

This and additional Gaylord health and safety information can be obtained at

Measures put in place by Hornblower Cruises and Events for the Potomac Dinner Cruise:

  • Increasing cleaning frequency pre, during, and after sailings, as well as extra disinfection of the most frequently touched areas like handrails and doorknobs, tables, bars, wait stations, galley and equipment using products approved by the EPA to specifically guard against COVID-19 and other viruses.
  • Contactless check in: Revising boarding and ticketing procedures to allow for social distancing and touchless entry, including electronic delivery of tickets whenever possible. Boarding times are extended to enable arriving guests to maintain social distance.
  • Pre-boarding health checks: Taking everyone’s temperature before boarding, alongside mandatory health screening of all on board team members each day.
  • Ample space inside and outside: Reducing capacity on all vessels, while making changes to the layout of dining and seating spaces – removing tables and restricting usage of certain booths and seats – to ensure a minimum 6-foot distance between guests / parties as required.
  • Guest-accessible anti-bacterial hand sanitizer: Providing stations at primary entrances and key high traffic areas for all to use. Team members are required to wash their hands every 30 minutes.
  • Adapting on board service delivery: Dishes are served with covered with lids – removed at the table, and buffet stations have a protective shield, while a buffet attendant will assist and serve each guest.
  • Single-use menus are provided on every cruise and discarded (recycled) afterwards.
  • Adjusting frequencies on transportation services: Reducing offerings and departures to allow for additional vessel sanitization between water taxi and ferry departures.
  • Equipping team members with the tools they need: In addition to providing appropriate personal protective equipment such as masks and gloves, on board team members are also undergoing enhanced training programs on hygiene education, including disinfection and sanitation practices.
  • While guests can expect the same high standards and welcoming service, team members are mindful of unnecessary person-to-person contact, including shaking hands, and wear appropriate PPE when interacting with our guests.
  • With guest spaces spread over several levels, our fleet is flexible in a way that many restaurants, bars or venues are not. In addition to expansive inside decks, most vessels feature open upper decks, providing plentiful outdoor space and fresh air. And there is enough room for everyone to stay safely apart.