Exhibitor Frequently Asked Questions 


When is the McLeod Software 2021 User Conference?

September 12-14, 2021 in Grapevine, Texas

Where is the User Conference being held?

Gaylord Texan Resort and Convention Center
1501 Gaylord Trail, Grapevine, TX 76051

What precautions are the Gaylord Texan taking for COVID-19?

At present, the COVID policy of the Gaylord Texan is guests are encouraged, but not required, to wear face coverings indoors, and guests not fully vaccinated should wear face coverings and practice social distancing. All Gaylord employees are required to wear a face covering while indoors at the facility.

Click here to view the Gaylord measures to ensure your safety.

When is Exhibitor Set-Up

Sunday, September 12 from 9:00am - 4:00pm


When is Exhibitor Breakdown

Tuesday, September 14 from 3:45pm - 7:00pm

Wednesday, September 15 from 8:00am - 12:00pm


When is Exhibition?

Sun. Sept 12

6:00 - 8:00 pm

Grand Opening Reception

Monday, Sept 13

7:00 - 9:00 am

Breakfast & General Session

10:15 - 11:00 am

Morning Break

12:15 pm - 1:45 pm

General Session Lunch

3:00 - 3:45 pm

Afternoon Break

Tuesday, Sept 14

7:00 - 8:00 am


9:00 - 9:45 am

Morning Break

11:35 am - 1:05 pm

General Session Lunch

2:55 - 3:40 pm

Afternoon Break

Does the Exhibit Hall close during the conference?

The Exhibit hall will be closed during breakout session times. Exhibitors may still bring attendees into the hall and to their booths for demos, meetings, etc. during breakout session times if needed. Please note, overhead lights in the hall will be somewhat dimmed. Click here to view the full event agenda.

Who is the show general and where can I find the Exhibitor Kit?

Alliance Exhibition Services – click here for the website link to Alliance Online

A user ID and Password was emailed to you to log on. If you did not receive it, contact ExhibitorAssistance@alliance-exposition.com or call 888-528-2011 for assistance.

Are internet services provided?

The exhibit hall will have casual access only for all attendees. Exhibitors should secure hard-wired internet services for their booth through the hotel’s convention center contact found in the Exhibitor Kit or visit Gaylord Texan Utility Service Order Form Online. (Click the “Register Now” button to create an account for your company if you do not already have one).

Is booth carpet provided?

The entire exhibit hall is carpeted. Exhibitors (except those in kiosks) may still want to bring their own or secure additional carpeting through Alliance Exhibition Services and take advantage of their discounted bundle package which includes standard carpet, padding and “one-time” cleaning prior to the show opening. The Exhibitor Kit has this listed under “Carpet and Padding”.

Can Exhibitors participate in the Sunday Golf Outing or other excursions?

Yes, as long as your booth set-up is completed by 4:00 pm Sunday, Sept. 12

Golf outing is scheduled to begin at 7:00 am Sunday, Sept. 12, with shuttle services returning to the hotel by approximately 1:30 pm. Should your company register to play in our golf tournament and then cancel, there are no refunds of any golf fees. 

Other excursions begin at 11:00am and 1:30pm.

Will an attendee list be shared to exhibitors?

The UC2021 mobile app provides all registered attendees access to a list of attendees within the “attendees” icon after login. Attendee profiles are set by default to reveal First & Last Name, Business Title, and Company Name.

Each attendee has the ability to manage their own privacy to either make their profile public and reveal other information, i.e. email address, phone number, social media links, etc., or choose to hide their profile completely.

Attendees can message other attendees and request appointments via the app as well. Visit the Networking icon within the app for more information. Please note, the attendee list is not downloadable.

What should I wear?

Business casual is the norm throughout the conference including all evening events.

What is the weather like in mid-September in Grapevine, Texas?

Highs are in the upper 80’s. Lows are in the low 70’s.

Is there a conference mobile app?

The McLeod Software UC2021 mobile app is available for download at either the Apple or Google play stores. Search for “CrowdCompass Events”, download it, then search for “McLeod” ‑ our UC app will appear for download.